This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
• Assists with development and administration of progressive discipline policy and procedures
• Works with Employee Relations Manager to document performance and/or disciplinary issues
• Assists with preparation and coordination of training classes related to policies & procedures, Human Resources, or Employee Relations leadership
• Assists with the planning and implementation of team member engagement initiatives for the Enterprise, including special occasion and recognition events
• Tracks all complaints and concerns brought forth by team members or management
• Tracks all grievances, maintains grievance reports and coordinates grievance hearings
• Maintains Employee Assistance Program (EAP) reports and assists with implementation of 2nd Chance program
• Documents all involuntary terminations consistent with Enterprise policies and procedures
• Maintains a tracking system for all terminations, exit surveys, grievances, unemployment claims, Employee Relations  investigations and team member complaints
• Maintains records of all personnel policies and procedures
• Assists with preparation and responses to unemployment requests and tracks all unemployment appeal hearing documents
• Assists with investigations and preparation of final reports
• Under direction of the Employee Relations Manager, prepares reports, emails and other correspondence
• Communicates with the Employee Relations Manager on an on-going basis regarding all employee relations activities
• Performs administrative functions/duties as required to support Employee Relations program
• Maintains a high level of confidentiality
• Performs other duties as assigned

Education and Experience:
Bachelor’s degree in Psychology, Counseling, Business Administration or related field and four (4) years’ employee relations experience to include employee engagement programs and activities.  Gaming experience preferred. Bilingual (English/Spanish) preferred. Must have a valid driver’s license. Human Resources certifications preferred. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen and background investigation and obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, and Certifications:
• Ability and willingness to adapt to changing duties and work schedules as this role may change at any time in accordance with business needs
• Ability to coordinate team member conflicts and related issues, concerns, situations, etc.
• Ability to work a flexible schedule as needed
• Ability to uphold the highest standards with respect to confidentiality
• Excellent interpersonal skills with demonstrated patience, tact, and respect
• Ability to demonstrate sensitivity and awareness on behalf of a diverse workforce
• Ability to maintain composure under pressure
• Exceptional detail and follow-up skills
• Ability to quickly evaluate alternatives and decide on a plan of action
• Knowledge of applicable laws and regulations pertaining to employment
• Ability to learn company policy and procedures including Indian Preference Policy (IPP) and Tribal Employment Rights Ordinance (TERO) rules and regulations
• Able to effectively establish priorities and meet deadlines
• Skill in multi-tasking
• Must be able to communicate with all levels of team members
• Excellent verbal and written communication skills.
• Proficient skills in Microsoft computer applications, Kronos and PeopleSoft
• Ability to demonstrate outstanding guest service skills at all times

Physical Demands:
While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment:
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required. Travel to all property locations may be required.

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